{ "item_title" : "IT Technical Support Level 1 interview Prep", "item_author" : [" Motasim Ibrahim "], "item_description" : "Are you looking for IT support Tier one job ? Are you ready for Technical interview? Do you need to built your skills on IT Filed ? if yes, then you are in right book . Here you will find everything you need to pass your technical interview. I have designed this book based on Questions and answers which covered all area that related to Technical support /Mac support and service desk, Windows and Apple Mac OS, also including Examples and real life scenarios. These questions and answer suitable for job hunter and people who stuck in technical interview . This book for: Beginner who looking for Tier one IT support/Desktop Support/ Mac support. people who want to expand their IT knowledge. Anyone who is going to face IT Support interview. This book for the following jobs interview: - IT support- Mac support -Service Desk- Desktop Support - Technical support specialist, IT support analyst-Service Desk.I have divided this book as below: Active Directory: Domain, Workgroup, Domain controller, OU, how to reset password, create user account, RSAT tool....ect Network: IP address, DNS, DHCP, Proxy server, NAT router, switch, Firewall, Antivirus, VPN, Network printer, OSI model, ports number, TCP/IP ....etc.Outlook and backup: How to configure outlook, OST file, PST file, Archiving and outlook tool...etc. ITIL and Ticketing system: ITIL, service request, incident, problem, Workaround, SLA and Ticketing System including Real life scenario. Troubleshooting: Strategies to Troubleshoot issue, Network issue, hardware issue, software issue, security issue...ect Supporting Mac OS: installing Mac, Apple tools, Time machine, how to reset password, boot to windows ...etc. Integration Mac with Windows Domain: Join Mac to AD, Sharing files, Configure Exchange mail .... etc. Mac OS Management: MDM, Apple profile Manager, Apple Remote Desktop, Deploying Mac on Enterprise ...etc. Troubleshooting Mac OS: Slowness issue, Startup issue, Login issue ....etc.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/9/79/859/033/9798590339495_b.jpg", "price_data" : { "retail_price" : "9.99", "online_price" : "9.99", "our_price" : "9.99", "club_price" : "9.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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