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Telecom Convergence, 2/E|Steven Shepard

Telecom Convergence, 2/E

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Overview

This volume examines the three components of the convergence phenomenon - technologies, companies and services - in order to help the reader understand how the fundamentals of customer service are created.

Details

  • ISBN-13: 9780071387859
  • ISBN-10: 0071387854
  • Publisher: McGraw-Hill Professional Publishing
  • Publish Date: February 2002
  • Dimensions: 9.06 x 6.08 x 1.09 inches
  • Shipping Weight: 1.21 pounds
  • Page Count: 420

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