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Telecom Convergence, 2/E
Overview
This volume examines the three components of the convergence phenomenon - technologies, companies and services - in order to help the reader understand how the fundamentals of customer service are created.
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Details
- ISBN-13: 9780071387859
- ISBN-10: 0071387854
- Publisher: McGraw-Hill Professional Publishing
- Publish Date: February 2002
- Dimensions: 9.06 x 6.08 x 1.09 inches
- Shipping Weight: 1.21 pounds
- Page Count: 420
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