{ "item_title" : "Total Operations Solutions", "item_author" : [" Ron Basu "], "item_description" : "Total Operations Solutions builds on concepts that were introduced in Total Manufacturing Solutions, Basu and Wright (1997). It demonstrates how this holistic approach of operational excellence driven by a self-assessment methodology can be applied equally to manufacturing, service or public sectors.The text covers an implementation programme to demonstrate how to put the methodology into practice. a differentiating feature ofthe approach will be a critical uopdate, impact analysis and comparison with new developments such as e-Business, outsourcing, Six Sigma, EFQM and ISO 9000:2000. It is a step-by-step guide for the application of the appropriate tools to the improvement process.Total Operations Solutions could be used as an essential handbook for all employees in a Six Sigma programme and provide a better understanding of basic tools and techniques to help them to support a quality improvement initiative and sustain a srong competitive position.", "item_img_path" : "https://covers2.booksamillion.com/covers/bam/0/75/066/465/0750664657_b.jpg", "price_data" : { "retail_price" : "91.99", "online_price" : "91.99", "our_price" : "91.99", "club_price" : "91.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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