Total Quality Management : An Executive Guide to Continuous Improvement
Overview
Total Quality Management (TQM) is a journey towards improvement, guiding you through a continuous reassessment of yourself, your work and your organization. The author demonstrates how to improve your daily workload in order to create a quality product, control costs, and foster customer loyalty. Not only does this give your organization an edge in a competitive business environment, it also helps you grow and excel.
Rampersad guides you through the effective use of problem-solving tools and helps you apply the quality improvement process in all aspects of your work. The book s modular, practical and integral approach will appeal to today s busy manager. All aspects of Total Quality Management are clearly, concisely, and didactically described, illustrated by a wealth of real world examples.
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Details
- ISBN-13: 9783642087561
- ISBN-10: 3642087566
- Publisher: Springer
- Publish Date: December 2010
- Dimensions: 9.21 x 6.14 x 0.42 inches
- Shipping Weight: 0.62 pounds
- Page Count: 190
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