{ "item_title" : "Towards Outstanding", "item_author" : [" Terri Salt "], "item_description" : "Outstanding residential care is personalised not packaged, and prevention is far better than dealing with the results of poor care. Yet driving improvement in service provision requires a process of continuous organisational learning to embed best practice. This unique resource provides all that is needed to create a framework for assessing a care home's strengths and weaknesses and taking the first steps on the road towards an 'Outstanding' rating. Drawing on decades of inspection experience, Terri Salt provides a suite of forms and templates that--with appropriate planning, discussion, and collaboration--can serve as the basis for a full quality assessment as well as being built into a regular cycle of monitoring and continuous improvement. Using these tools, staff can learn to enjoy the experience of delivering the very best care to patients--and leaders can provide them with the tools and freedom required to do so.", "item_img_path" : "https://covers3.booksamillion.com/covers/bam/1/91/341/481/1913414817_b.jpg", "price_data" : { "retail_price" : "48.50", "online_price" : "48.50", "our_price" : "48.50", "club_price" : "48.50", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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