{
"item_title" : "Turning Rants Into Raves",
"item_author" : [" Carol Heady", "Randi Busse "],
"item_description" : "The book is written for CEO's, business owners and managers that want to improve the experience they are providing to their customers. Five principles of customer service are illuminated with insightful interviews with CEO's, business owners and employees that consistently demonstrate good customer service. We share illustrations depicting real customer service situations, both good and bad, that bring levity to a serious subject. We also show the financial value of implementing our principles by providing the impact to four business drivers and sharing the harsh reality of data on the sad state of customer service.",
"item_img_path" : "https://covers1.booksamillion.com/covers/bam/0/98/823/950/0988239507_b.jpg",
"price_data" : {
"retail_price" : "18.95", "online_price" : "18.95", "our_price" : "18.95", "club_price" : "18.95", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : ""
}
}
Turning Rants Into Raves : Turn Your Customers On Before They Turn On YOU!
by Carol Heady and Randi Busse
Overview
The book is written for CEO's, business owners and managers that want to improve the experience they are providing to their customers. Five principles of customer service are illuminated with insightful interviews with CEO's, business owners and employees that consistently demonstrate good customer service. We share illustrations depicting real customer service situations, both good and bad, that bring levity to a serious subject. We also show the financial value of implementing our principles by providing the impact to four business drivers and sharing the harsh reality of data on the sad state of customer service.
This item is Non-Returnable
Customers Also Bought
Details
- ISBN-13: 9780988239500
- ISBN-10: 0988239507
- Publisher: Rant and Rave Company, Inc.
- Publish Date: November 2012
- Dimensions: 9.02 x 5.98 x 0.41 inches
- Shipping Weight: 0.58 pounds
- Page Count: 192
Related Categories
