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Understanding, Managing and Implementing Quality|Jiju Antony

Understanding, Managing and Implementing Quality : Frameworks, Techniques and Cases

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Overview

This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

This item is Non-Returnable

Details

  • ISBN-13: 9780415222723
  • ISBN-10: 0415222729
  • Publisher: Routledge
  • Publish Date: December 2001
  • Dimensions: 9.2 x 6.18 x 0.51 inches
  • Shipping Weight: 0.98 pounds
  • Page Count: 254

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