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Understanding, Managing and Implementing Quality : Frameworks, Techniques and Cases
by Jiju Antony and David Preece
Other Available Formats
Overview
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
This item is Non-Returnable
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Details
- ISBN-13: 9780415222723
- ISBN-10: 0415222729
- Publisher: Routledge
- Publish Date: December 2001
- Dimensions: 9.2 x 6.18 x 0.51 inches
- Shipping Weight: 0.98 pounds
- Page Count: 254
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