{ "item_title" : "Understanding Reference Transactions", "item_author" : [" Matthew L. Saxton", "John V. Richardson "], "item_description" : "The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/0/12/587/780/0125877803_b.jpg", "price_data" : { "retail_price" : "162.99", "online_price" : "162.99", "our_price" : "162.99", "club_price" : "162.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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