{ "item_title" : "Using AI in Customer Support and Helpdesk Responses", "item_author" : [" Rupendrra Kumar "], "item_description" : "Customer expectations have never been higher. Businesses are expected to provide instant responses, personalized experiences, and round-the-clock support across multiple channels. Artificial Intelligence is transforming customer service by helping companies deliver faster, smarter, and more efficient support without sacrificing quality.Using AI in Customer Support and Helpdesk Responses is a practical guide designed for entrepreneurs, business owners, customer service managers, freelancers, startups, and support professionals who want to harness the power of AI to improve customer experiences and reduce operational costs.Inside this book, you will discover how AI-powered tools can automate repetitive tasks, assist support agents, manage tickets, personalize interactions, and provide intelligent self-service solutions that customers love.This book covers: Building an AI-powered customer support strategyUsing AI for emails, live chat, and helpdesk ticketsCreating personalized customer experiences at scaleDeveloping smart knowledge bases and self-service systemsManaging multilingual customer support efficientlyMeasuring customer service performance using AI analyticsProtecting customer data and ensuring ethical AI usagePreparing support teams for the future of customer serviceWhether you run an online business, manage a customer service team, or work as a freelancer serving clients worldwide, this guide provides actionable strategies and real-world insights that can be implemented immediately.", "item_img_path" : "https://covers2.booksamillion.com/covers/bam/9/79/818/675/9798186756217_b.jpg", "price_data" : { "retail_price" : "23.99", "online_price" : "23.99", "our_price" : "23.99", "club_price" : "23.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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