{ "item_title" : "Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards", "item_author" : [" Rosalind Farnam Dudden "], "item_description" : "Evaluation tools are an essential part of improving service and proving the library's value. This easy-to-understand how-to outlines the use of five of the most important and popular methods of evaluation: * Needs assessments * Performance improvements * Benchmarking * Library standards * Outcome measures Each chapter includes step-by-step guidance for defining goals, staffing the project, developing a timeline, collecting data, analyzing findings, and sharing results. The five different methods are illustrated with real-world examples, showing what libraries evaluated and how findings helped change their organization. Invaluable managerial tools including checklists, forms, worksheets, and more -- all reproducible from the CD-ROM -- help you implement the methods easily and affectively. Managers in all types of libraries will find this an informative and practical resource for improving their organization.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/1/55/570/604/1555706045_b.jpg", "price_data" : { "retail_price" : "93.00", "online_price" : "93.00", "our_price" : "93.00", "club_price" : "93.00", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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