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Values-based Service for Sustainable Business : Lessons from IKEA
by Bo Edvardsson and Bo Enquist
Other Available Formats
Overview
This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.
This item is Non-Returnable
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Details
- ISBN-13: 9780415620390
- ISBN-10: 0415620392
- Publisher: Routledge
- Publish Date: March 2011
- Dimensions: 8.5 x 5.5 x 0.3 inches
- Shipping Weight: 0.38 pounds
- Page Count: 142
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