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Values-based Service for Sustainable Business|Bo Edvardsson

Values-based Service for Sustainable Business : Lessons from IKEA

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Overview

This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.

This item is Non-Returnable

Details

  • ISBN-13: 9780415620390
  • ISBN-10: 0415620392
  • Publisher: Routledge
  • Publish Date: March 2011
  • Dimensions: 8.5 x 5.5 x 0.3 inches
  • Shipping Weight: 0.38 pounds
  • Page Count: 142

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