{ "item_title" : "What Do I Say Now?", "item_author" : [" Alex Mercer "], "item_description" : "You know what you want to say.You just don't know how to say it. What Do I Say Now? is a practical workplace script book for the moments when your brain goes blank, the conversation gets awkward, or the stakes suddenly get higher. Inside you'll find 375 ready-to-use scripts for real situations at work, including:- Difficult conversations- Setting boundaries- Saying no without overexplaining- Dealing with difficult people- Giving and receiving feedback- Asking for money, raises, or better terms- Handling mistakes and bad news- Meetings that go off the rails- Pushy coworkers, clients, and managers- Saying what needs to be said without sounding rude- Buying yourself time when you need to think- Responding when someone puts you on the spot- Ending uncomfortable conversations- Clarifying expectations and responsibilities- Protecting your time, energy, and priorities This is not a book of abstract communication theory.It is a working phrasebook. Find the situation you're facing. Choose a script. Adapt it to your voice. Use it.You don't need the perfect words. You need words that work.Open to the situation. Find the words. Say them. Move on.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/9/79/819/348/9798193489719_b.jpg", "price_data" : { "retail_price" : "14.99", "online_price" : "14.99", "our_price" : "14.99", "club_price" : "14.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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