{ "item_title" : "World Class Performance Through Total Quality", "item_author" : [" Paul Spenley "], "item_description" : "One Introduction to Total Quality Management (TQM).- 1 - Total Quality Management - worldwide effect.- 2 - The management methodology.- 3 - TQM principles.- Two Implementation of TQM.- 4 - The executive/management role.- 5 - TQM structure and top-down requirements.- 6 - Quality policy.- 7 - Measurement.- 8 - Quality improvement teams.- 9 - Education and training.- 10 - Involvement and commitment.- 11 - Supplier strategy.- 12 - Time to market.- 13 - Organizational design.- 14 - Summary.- Three Tools and Techniques for TQM.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/0/41/236/120/0412361205_b.jpg", "price_data" : { "retail_price" : "89.99", "online_price" : "89.99", "our_price" : "89.99", "club_price" : "89.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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