{ "item_title" : "Your KPI Is Killing Me", "item_author" : [" Tony Hicks "], "item_description" : "Your KPI Is Killing Me argues that Key Performance Indicators (KPIs) are valuable management tools, but they become dangerous when organizations mistake them for the ultimate definition of success. The book explains how metrics often shift from measuring performance to controlling behavior, leading employees to optimize numbers rather than outcomes. Through examples from business, healthcare, education, manufacturing, and technology, it demonstrates how poorly designed performance systems encourage gaming, discourage innovation, weaken collaboration, and gradually disconnect organizations from their original mission. The central message is that data should support leadership-not replace it.The book explores the psychological and organizational consequences of an excessive reliance on measurement. It examines how performance systems influence motivation, trust, culture, learning, and decision-making, often producing unintended consequences that remain invisible on dashboards. Employees adapt to whatever organizations consistently reward, meaning that incentives shape culture far more powerfully than mission statements. Effective leadership therefore requires balancing quantitative metrics with qualitative judgment, encouraging curiosity instead of mere compliance, rewarding long-term capability alongside short-term results, and creating environments where accountability and innovation reinforce rather than undermine one another.Ultimately, Your KPI Is Killing Me concludes that the strongest organizations measure what truly matters while recognizing that many of the most important drivers of success-trust, integrity, purpose, courage, collaboration, wisdom, and leadership-cannot be fully captured by numbers alone. Great leaders use KPIs as navigational tools rather than destinations, continually asking whether their measurement systems encourage the behaviors and values they seek to build. Sustainable success comes not from chasing metrics but from developing people, strengthening culture, serving customers well, and creating conditions in which excellent performance becomes the natural outcome of healthy leadership.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/9/79/818/644/9798186443575_b.jpg", "price_data" : { "retail_price" : "15.99", "online_price" : "15.99", "our_price" : "15.99", "club_price" : "15.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

Overview

Customers Also Bought

Details