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"item_title" : "At America's Service",
"item_author" : [" Karl Albrecht", "Albrecht "],
"item_description" : "From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.",
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At America's Service : How Your Company Can Join the Customer Service Revolution
by Karl Albrecht and Albrecht
Overview
From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.
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Details
- ISBN-13: 9780446393164
- ISBN-10: 0446393169
- Publisher: Warner Books
- Publish Date: January 1992
- Dimensions: 7.96 x 5.16 x 0.61 inches
- Shipping Weight: 0.61 pounds
- Page Count: 252
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