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The Only Thing That Matters : Bringing the Power of the Customer Into the Center of Your Business
Overview
The man who single-handedly initiated the service management phenomenon in America poses a new challenge for businesses--how to incorporate a new commitment to the customer into their own business.
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Details
- ISBN-13: 9780887306396
- ISBN-10: 088730639X
- Publisher: Harper Business
- Publish Date: May 1993
- Dimensions: 8.18 x 5.49 x 0.81 inches
- Shipping Weight: 0.43 pounds
- Page Count: 256
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