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Assessing Service Quality : Satisfying the Expectations of Library Customers, 2nd Ed.
by Peter Hernon and Ellen Altman
Overview
This item is Non-Returnable
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Details
- ISBN-13: 9780838910214
- ISBN-10: 0838910211
- Publisher: ALA Editions
- Publish Date: January 2010
- Dimensions: 11.02 x 8.27 x 0.47 inches
- Shipping Weight: 1.13 pounds
- Page Count: 224
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