{ "item_title" : "Behind the Pass", "item_author" : [" Melvin Salamon "], "item_description" : "What separates a good hospitality operation from a truly extraordinary one?After more than a decade managing restaurants, bars, nightlife venues, and luxury hotel F&B operations across South India and internationally, Melvin Salamon has distilled the real-world lessons, systems, and leadership frameworks that drive excellence in hospitality into one professional guide.Behind the Pass is not a textbook. It is a practical, honest, and actionable playbook for hospitality and food & beverage professionals-whether you are just beginning your career, seeking your next breakthrough, or leading a team through the demanding environment of luxury service.Inside this book, you will discover: The Four Pillars of Luxury Service that turn ordinary operations into memorable guest experiencesMenu engineering frameworks that balance profitability and guest satisfactionBar operations and high-volume nightlife management systemsHotel F&B leadership strategy for complex multi-outlet environmentsFood cost control, P&L management, and the financial literacy every F&B operator needsTeam building, performance management, and building a lasting hospitality cultureGuest experience design principles from arrival to farewellWritten from genuine industry experience in luxury properties, nightlife venues, restaurants, and hotel F&B divisions, Behind the Pass speaks to hospitality professionals in the language they actually work in-specific, practical, and grounded in the real demands of the profession.Whether you manage a five-star hotel restaurant, a high-volume bar, or a nightlife venue, this book gives you systems, strategies, and leadership tools to raise your team's performance.This is the playbook. The rest is up to you.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/9/79/819/662/9798196628023_b.jpg", "price_data" : { "retail_price" : "24.99", "online_price" : "24.99", "our_price" : "24.99", "club_price" : "24.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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