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Citizen Satisfaction|F. Morgeson

Citizen Satisfaction : Improving Government Performance, Efficiency, and Citizen Trust

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Overview

Introduction 1. Government Performance Measurement Comes of Age 2. The Purposes and Objectives of Citizen Satisfaction Measurement 3. The Practice of Citizen Satisfaction Measurement: Unit of Analysis Selection, Questionnaire Design, and Data Collection 4. The Practice of Citizen Satisfaction Measurement: Statistical Analysis and Satisfaction Modeling 5. Using Citizen Satisfaction Results: A Multi-Dimensional Priority Matrix Approach for Satisfaction Improvement 6. Enduring Lessons in Citizen Satisfaction: Trends, Findings, and Public-Private Comparisons 7. Governing in an Age of Scarcity: On the Role of Cross-National Citizen Satisfaction Measurement

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Details

  • ISBN-13: 9781349344154
  • ISBN-10: 134934415X
  • Publisher: Palgrave MacMillan
  • Publish Date: December 2015
  • Dimensions: 8.5 x 5.5 x 0.49 inches
  • Shipping Weight: 0.6 pounds
  • Page Count: 217

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