{ "item_title" : "The Clean NO", "item_author" : [" Jose P. Arango "], "item_description" : "You said yes. Again. The ask lands in your doorway - just a quick favor, only an hour - and the word is out of your mouth before your brain catches up. You walk back to your desk holding a project you didn't want, stacked on the ones you already had, with that small hot feeling that you did it again. You're not weak. You're good at your job. You simply never had the words. Most advice on boundaries at work stops here. Set boundaries, it says. Be more assertive. Learn to say no. It treats the whole thing as a courage problem - a spine you were never issued. But you have spine to spare; you spend it on the work. What you're missing isn't willpower. It's the exact sentence, ready, at 4:50 on a Thursday when the ask lands in your doorway. The Clean No is a short, practical field guide to saying no at work without wrecking the relationship. No slogans about self-love, no personality overhaul - just the words to use Monday morning, and the small set of skills that make them hold when someone pushes back. It's built for the professional: the peer who dumps his work on you, the manager who piles on, the client who wants your weekend. Inside, you'll learn:The yes underneath - find what your no actually protects, so it doesn't fold the first time someone leans on it.The one-sentence no - say it once, then stop. The silence is the skill, and the heart of real assertive communication.The door you leave open - turn a flat refusal into a redirection the other person can accept.Holding under pressure - calm counters for guilt, urgency, flattery, and the wear-down, so you keep speaking up at work without getting louder or colder.Saying no to your boss - the art of managing up: make the tradeoff visible and hand the decision to the person who owns it.The guilt that follows - why it's a false alarm, and how to stop obeying it.Every chapter ends in something you do, not a pep talk - plus The Script Book: your recurring nos as ready-to-use cards you can keep by your monitor. If you're the capable, conscientious one - the people pleaser everyone leans on, the professional who has read every book on workplace boundaries and assertiveness and still says yes - this is the operating manual you were missing. It turns difficult conversations at work from something you dread into something you can run. A boundary is not a wall you build. It is a sentence you say. This book hands you the words.", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/9/79/819/336/9798193369776_b.jpg", "price_data" : { "retail_price" : "14.99", "online_price" : "14.99", "our_price" : "14.99", "club_price" : "14.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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