{ "item_title" : "The Communication Standard", "item_author" : [" Jon Edwards "], "item_description" : "Most workplace communication problems are not personality problems. They are system problems. The Communication Standard gives managers and team leads a practical framework for building clear, direct, and accountable communication across their teams - in writing, in meetings, and in one-on-ones. Jon Edwards, M.Ed., draws on his background in instructional design and workforce development to deliver a communication framework built for the real demands of working environments where clarity is rare and confusion is expensive. What you will learn: How to design communication norms your team will actually follow. A writing standard that eliminates ambiguity from emails, messages, and documentation. How to give feedback that lands - and receive it without defensiveness. Escalation protocols that keep the right people informed without creating noise. How to lead a team where saying the hard thing is expected, not exceptional. Part of The Professional Standards Series - direct, practitioner-tested frameworks with no filler.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/9/79/819/713/9798197133243_b.jpg", "price_data" : { "retail_price" : "14.99", "online_price" : "14.99", "our_price" : "14.99", "club_price" : "14.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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