{ "item_title" : "The Performance Standard", "item_author" : [" Jon Edwards "], "item_description" : "Most managers were never taught to manage performance. They were taught to manage tasks. The Performance Standard gives team leads and managers a practical, output-based system for setting expectations, measuring what matters, and having the performance conversations most managers avoid. Jon Edwards, M.Ed., draws on his background in workforce development and operations leadership to build a performance management framework that works in real organizations - not just the ones in business school case studies. What you will learn: How to define performance in terms of outputs, not activity. An expectation architecture that removes ambiguity before problems start. A feedback loop system that keeps performance visible in real time. How to lead performance conversations - including the difficult ones. A performance improvement approach that works before, during, and after formal review. How to build a team culture where high standards are the norm, not the exception. Part of The Professional Standards Series - direct, practitioner-tested frameworks with no filler.", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/9/79/819/713/9798197133472_b.jpg", "price_data" : { "retail_price" : "14.99", "online_price" : "14.99", "our_price" : "14.99", "club_price" : "14.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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