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Conflict Resolution and Communication Skills for Security Officers|Davina Gregory

Conflict Resolution and Communication Skills for Security Officers : A practical handbook on de-escalation, customer service, and handling difficult si

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Overview

Unlock the true power behind the badge with Conflict Resolution and Communication Skills for Security Officers-the essential handbook for every security professional. More than a guide to rules, this book is your practical, inspiring companion for mastering de-escalation, customer service, and handling tough situations.

Inside, you'll discover how to:

  • Calm tense moments with empathy and confidence

  • Communicate clearly in emergencies and daily routines

  • Turn challenges into opportunities and complaints into compliments

  • Build trust, foster respect, and create safer environments

  • Work seamlessly with teams and keep growing through real-world practice

No matter if you're new to the field or have years of experience, this book will guide you to lead with confidence, serve with purpose, and create a meaningful impact. If you want to be the calm in the storm and the ambassador of safety, this is the handbook you'll turn to shift after shift.

This item is Non-Returnable

Details

  • ISBN-13: 9798284950388
  • ISBN-10: 9798284950388
  • Publisher: Independently Published
  • Publish Date: May 2025
  • Dimensions: 9 x 6 x 0.13 inches
  • Shipping Weight: 0.22 pounds
  • Page Count: 64

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