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Customer Centered Reengineering
Overview
Customer-Centered Reengineering shows organizations how to reinvent themselves from the outside in, by realigning strategy, structure, systems, and people to put the customer at the center of their "universe".
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Details
- ISBN-13: 9780786302987
- ISBN-10: 0786302984
- Publisher: Irwin Professional Publishing
- Publish Date: June 1994
- Dimensions: 9.28 x 6.31 x 0.88 inches
- Shipping Weight: 1.1 pounds
- Page Count: 240
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