{ "item_title" : "Customer-Centric Project Management", "item_author" : [" Elizabeth Harrin", "Phil Peplow "], "item_description" : "This short guide explains what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed, and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. Customer-Centric Project Management is both a practical guide and a rigorous, well-researched text that draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will help you move towards working with happier, more engaged stakeholders.", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/1/40/944/312/1409443124_b.jpg", "price_data" : { "retail_price" : "65.99", "online_price" : "65.99", "our_price" : "65.99", "club_price" : "65.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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