{ "item_title" : "The Difficult Conversation Handbook", "item_author" : [" Roy Kibeh "], "item_description" : "Some conversations cannot be avoided forever.The salary discussion you've been putting off. The employee who needs honest feedback. The family member who keeps crossing a boundary. The business partner whose contribution has changed. The customer, supplier, friend, or colleague with whom something has gone wrong.The problem is rarely knowing that the conversation needs to happen.The problem is knowing how to have it well.The Difficult Conversation Handbook is a practical guide to preparing for, conducting, and closing the conversations people most often avoid. It is not about becoming more aggressive, winning every argument, or manipulating the other person. It is about becoming capable of handling difficult conversations with clarity, composure, and purpose.Inside, you will learn how to: Prepare before you speak by defining what you actually want and what you are willing to acceptSeparate facts, interpretations, and feelings so you don't confront someone over a story that may not be trueRead the other person's words, tone, posture, and patterns without jumping to conclusionsUse a calm, direct tone without becoming cold, passive, or aggressiveOpen difficult conversations clearly instead of ambushing the other person or hiding the real issue behind a long preambleListen for the information underneath objections, defensiveness, silence, and angerNegotiate around interests rather than getting trapped in opposing positionsMake concessions strategically by trading rather than simply giving inHandle anger, denial, tears, deflection, and resistance without losing your composureSet boundaries without turning them into threatsRecognize when an agreement is no longer worth pursuing and walk away without unnecessarily burning the relationshipClose conversations with specific commitments rather than vague promisesFollow up so that agreements survive after the conversation is overThe book applies these principles to situations across work, family, relationships, money, negotiation, and everyday life.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/9/79/819/112/9798191124971_b.jpg", "price_data" : { "retail_price" : "9.99", "online_price" : "9.99", "our_price" : "9.99", "club_price" : "9.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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