{ "item_title" : "Exploring Services Science", "item_author" : [" João Falcão E. Cunha", "Mehdi Snene", "Henriqueta Nóvoa "], "item_description" : "Strategic Reorientation and Influences on Business-IT Alignment: Case Study of a Luxembourgish Financial Services Provider.- A Service Oriented Simulation Architecture for Intelligent Building Management.- Capabilities in Systems Engineering: An Overview.- Applying the Lead User Method for Designing e-Services - Practical Techniques and Experiences.- Theory of Constraints in the Service Sector: Characterization for Banking and Analysis of the Factors Involved in Its Adoption.- Service Innovation Analytics: Towards an Approach for Validating Frameworks for Service Innovation Capabilities via Text Mining.- Modeling ITIL Business Motivation Model in ArchiMate.- Service Science: A Service System Design Science Research Method?.- Modeling Service Relationships for Service Networks.- Evaluating the IT Strategic Plan for the Public Administration in Portugal.- Open Semantic Service Networks: Modeling and Analysis.- Ontological Representation and Governance of Business Semantics in Compliant Service Networks.- Simulation-Based Quantification of Business Impacts Caused by Service Incidents.- IT Governance Mechanisms: A Literature Review.- A Model-Driven Environment for Service Design, Simulation and Prototyping.- Towards a Taxonomy of Service Design Methods and Tools.- A Survey of Tool Support for the Animation of IT Services Process Models Execution.- Factors Influencing the Internationalization of Services Firms: The Case of Design, Engineering and Architecture Consulting Firms.- A Proposal for a Mobile Ticketing Solution for Metropolitan Area of Oporto Public Transport.- Benchmarking as a Development Tool in Healthcare.- Towards an Ontology and Modeling Approach for Service Science.- Extended DEMO-Based SLAs to Specify Customers' Expectations.- Exploring the Drivers of E-Commerce through the Application of Structural Equation Modeling.- A Model for Open, On-Demand, Collaborative Education for Service Science.- Factors Influencing Purchase Intention of Private Label Products: The Case of Smartphones.- Media Sharing in Situated Displays: Service Design Lessons from Existing Practices with Paper Leaflets.- Towards a Personal Relationship-Based Assignment of Client Representatives to Accounts.- Future Deployment of Technology in Healthcare Services - A Delphi Approach.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/3/64/236/355/3642363555_b.jpg", "price_data" : { "retail_price" : "54.99", "online_price" : "54.99", "our_price" : "54.99", "club_price" : "54.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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