{ "item_title" : "The Golden Keys", "item_author" : [" Teddy Kelemwork "], "item_description" : "A comprehensive insight into the golden rules for providing outstanding customer service experience to customers who know the brand by its people. Besides providing case study oriented excellent customer service guidelines on different aspects, it also mentions the utility of the human voice as an important tool, and the significance of taking care of it for its varied uses while dealing with the customer. A good read for knowing about excellent customer service experience packed neatly and precisely in a bundle. Heeding the wisdom of proverbs -Life and death are in the power of the tongue, it would be absolutely correct to say that, the life and death of an organization depends greatly upon the quality of service delivered to its customers. Therefore, in order to ensure the long and healthy life of any and every organization, it is very important to set the goals of customer service higher, to take it to the next level. This is where one needs to visit the needs of a customer from an ACRONYM point of view and focus on consumer experiences. C - COMMUNICATION U- UNDERSTANDING S- SERVITUDE T- TOLERANCE O- OWNERSHIP M- MANAGEMENT E- EXPERIENCE R- RESTORATION", "item_img_path" : "https://covers2.booksamillion.com/covers/bam/9/79/864/877/9798648772489_b.jpg", "price_data" : { "retail_price" : "12.99", "online_price" : "12.99", "our_price" : "12.99", "club_price" : "12.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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