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{ "item_title" : "Customer Service Rules!", "item_author" : [" Steve Hickner", "Don Gallegos "], "item_description" : "The customer is not always right, but he or she is always the customer. That's customer service expert Don Gallegos' mantra. His 52 Rules will help you create a company that is focused on giving the best customer service ever. Gallegos' long experience as president of 70-store supermarket chain King Soopers is the basis for the Rules: welcoming customer complaints, empowering employees to handle customers' problems, learning from the best customer service companies, and much more. Read one rule a week-or all 52 at onceDon Gallegos' Customer Service Rulesis your guide to building a business centered on your customers.", "item_img_path" : "https://covers2.booksamillion.com/covers/bam/1/93/840/639/1938406397_b.jpg", "price_data" : { "retail_price" : "15.20", "online_price" : "15.20", "our_price" : "15.20", "club_price" : "15.20", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }
Customer Service Rules!|Steve Hickner

Customer Service Rules! : 52 Ways to Create A Customer-Centric Business

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Overview

"The customer is not always right, but he or she is always the customer." That's customer service expert Don Gallegos' mantra. His 52 Rules will help you create a company that is focused on giving the best customer service ever. Gallegos' long experience as president of 70-store supermarket chain King Soopers is the basis for the Rules: welcoming customer complaints, empowering employees to handle customers' problems, learning from the best customer service companies, and much more. Read one rule a week-or all 52 at once Don Gallegos' Customer Service Rules is your guide to building a business centered on your customers.

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Details

  • ISBN-13: 9781938406393
  • ISBN-10: 1938406397
  • Publisher: Brigantine Media
  • Publish Date: August 2014
  • Dimensions: 8 x 5.25 x 0.22 inches
  • Shipping Weight: 0.26 pounds
  • Page Count: 106

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