{ "item_title" : "10 Steps to Successful Customer Service", "item_author" : [" Maxine Kamin "], "item_description" : "Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job. The 10 Steps to creating spectacular customer service!Step 1: Identify Service Motivation and MissionStep 2: Define Great Service for Your OrganizationStep 3: Form Great RelationshipsStep 4: Build Trusting Relationships that LastStep 5: Use the Law of Attraction--Be PositiveStep 6: Aggressively Solve Problems--the Bigger the BetterStep 7: Recover from Mistakes GracefullyStep 8: Give Customers and Yourself a BreakStep 9: Keep It Cool When Things Get HotStep 10: Be Your Own Best Customer", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/1/56/286/590/1562865900_b.jpg", "price_data" : { "retail_price" : "19.95", "online_price" : "19.95", "our_price" : "19.95", "club_price" : "19.95", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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