{ "item_title" : "The Junior Climb", "item_author" : [" Randy Bordeaux "], "item_description" : "Your career starts on tickets. It shouldn't end there. You're early in IT. Most days look the same: open the ticket, read what the user wrote, call them, push past the symptom to the root cause, fix it so it stays fixed, and move on. That is how almost every strong IT career starts. It is also incomplete. If you treat tickets as a race to close, you will stay busy for years and still feel stuck. You will wonder why the person next to you - who doesn't clear more tickets than you - keeps getting tougher queues, more trust from users and seniors, and eventually the chance to lead. Usually they climbed something you can climb too. The Junior Climb applies John C. Maxwell's 21 Irrefutable Laws of Leadership - all of them - to help desk, service desk, desktop support, field tech, and early-career IT. Each law is named, explained, and lived on the queue you already have, with companion habits from Intentional Living and High Road Leadership. Who this book is forLevel 1 / early-career IT still near the beginning of the journeyHelp desk, service desk, desktop, field tech, and ops analystsNew hires and career-changers learning to work with users under pressureAnyone stuck optimizing for ticket count who wants a longer, stronger climbWhat you'll learnAll 21 Laws - Lid through Legacy - in help-desk languageHow influence, process, and navigation raise you before any lead titleAddition, solid ground, and respect when the call goes sidewaysIntuition, magnetism, and connection on the phone and in chatInner circle, empowerment, and the picture others copy from youBuy-in, victory, and momentum on a loud queuePriorities, sacrifice, and timing - including when certs help and when they don'tExplosive growth and legacy: multiply others and leave the desk betterEach chapter gives you one law from the floor, one scene you will recognize, and one Try this week action small enough to do between tickets. Not another tool manual. Not a certification dump. Not leadership homework for week one. This is the map for the work you already have - and the climb that comes after. Written by Randy Bordeaux - U.S. Navy veteran, Maxwell Certified Leadership Coach, Speaker & Trainer, and Microsoft Certified Trainer. Note: This book applies publicly known leadership principles associated with John C. Maxwell. It is an independent work for early-career IT and is not affiliated with or endorsed by Maxwell Leadership.", "item_img_path" : "https://covers3.booksamillion.com/covers/bam/9/79/819/181/9798191813486_b.jpg", "price_data" : { "retail_price" : "9.99", "online_price" : "9.99", "our_price" : "9.99", "club_price" : "9.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

Overview

Customers Also Bought

Details