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{
"item_title" : "Know Your Customer",
"item_author" : [" Robert Woodruff", "Sarah Gardial", "Michael Ed Woodruff "],
"item_description" : "Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skills for understanding customers' perceptions of value and satisfaction.",
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"retail_price" : "52.95", "online_price" : "52.95", "our_price" : "52.95", "club_price" : "52.95", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : ""
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Know Your Customer : New Approaches to Understanding Customer Value and Satisfaction
Overview
Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skills for understanding customers' perceptions of value and satisfaction.
This item is Non-Returnable
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Details
- ISBN-13: 9781557865533
- ISBN-10: 1557865531
- Publisher: John Wiley & Sons
- Publish Date: May 1996
- Dimensions: 8.36 x 5.44 x 0.73 inches
- Shipping Weight: 0.96 pounds
- Page Count: 358
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