{ "item_title" : "I Matched Your Effort", "item_author" : [" Graphics Craig "], "item_description" : "Customer service: where patience is mandatory and sarcasm is internal.If you've ever worked in retail, hospitality, tech support, call centers, online chat, or any job that involves just one quick question, you already understand.This book captures the painfully accurate, professionally restrained conversations between customers and the people trying very hard not to lose their jobs.Each entry follows a simple format: Them: The customer, confidently explaining the situation.You: The response you wish you could say - but absolutely cannot.Inside you'll find 100 hilariously relatable exchanges covering: Retail counter confrontationsRestaurant and hospitality chaosTech support misunderstandingsCall center escalationsOnline chat I didn't get the email momentsAnd the classic I want to speak to a manager energyPerfect for: Retail workersHospitality staffCustomer service repsCall centre agentsTech support teamsAnyone who has ever muted a call to sighThis is the ideal funny gift for coworkers, friends, managers, or anyone who survives daily human interaction with a name badge and a forced smile.Because sometimes the only thing you can control...is matching the effort.", "item_img_path" : "https://covers2.booksamillion.com/covers/bam/9/79/824/852/9798248525669_b.jpg", "price_data" : { "retail_price" : "9.99", "online_price" : "9.99", "our_price" : "9.99", "club_price" : "9.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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