{ "item_title" : "Operational Quality", "item_author" : [" Stephen A. Sawzin "], "item_description" : "While working at several companies, Mr. Sawzin presented training on Quality Management, Statistical Process Control, Computer Aided Design, Geometric Dimensioning and Tolerancing, Problem Solving and Decision Making, and New Engineer Employee Orientation. The training included the presentation of works by Deming, Moen, Crosby, Kepner-Tregoe, ANSI Y14.5 and others. During this time Mr. Sawzin observed that not one quality technique can stand alone. Process Improvement requires the use of all these techniques. This book presents how to use these techniques coordinated together to improve a process. Mr. Sawzin has spent a life working career on applying training and quality research in real life applications and work environments. During this time Mr. Sawzin has proven the intent of these techniques and theories in real work applications while working with factory and office workers, and as a trainer, Standards Engineer, New Product Engineer, Design Draftsman, and Tool Designer. Mr. Sawzin shows these applications within this book. SAWZIN PRESENTATIONS & PUBLICATIONSDeveloping a Computer Graphics Training Program IEEE Computer Graphics and Applications. November 1983.CADAM Users Exchange. Presented seminars and workshops on developing structured training program applied to CADAM. November1982, September 1983.Cost Effectiveness - A model for assessing the Training Investment. Training and Development Journal. American Society for Training and Development. January 1978.Training, What's It Worth Training and Development Journal. American Society for Training and Development. August 1976.Effects of Structured Versus Unstructured Training on the Performance of Semi-Skilled Production Workers Industrial Training Research Project. Bowling Green State University-John Manville Corporation. 1974.EDUCATIONBowling Green State University, Bowling Green, OHM.Ed. - Career and Technology Education, 1974B.S. - Technology. Major: Engineering Design, 1972Lorain County Community College, Elyria, OhioA.A.S - Engineering Graphics Design Technology, 1970", "item_img_path" : "https://covers3.booksamillion.com/covers/bam/9/79/888/751/9798887517346_b.jpg", "price_data" : { "retail_price" : "21.95", "online_price" : "21.95", "our_price" : "21.95", "club_price" : "21.95", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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