{ "item_title" : "Own the Service Drive", "item_author" : [" David Newton "], "item_description" : "Own the Service DriveThe Mindset, Skills, and Systems That Separate Average Advisors from Top Performersby David Newton What if the difference between an average service advisor and a top performer wasn't experience...but how they think, communicate, and show up every single day?Most service advisors were never truly trained for this role.They were shown the system... but not the strategy.Told what to do... but not how to do it at a high level.So they struggle.They feel rushed.They second-guess conversations.They leave money on the table.They lose opportunities they didn't even realize they had.This book changes that. This Is Not a Training Manual-It's a TransformationOwn the Service Drive gives you the real-world tools, mindset, and communication skills that top advisors use every day to stand out, build trust, and perform at a high level.Inside this book, you'll learn how to:Communicate clearly without overwhelming your customersBuild instant trust and eliminate resistancePresent recommendations with confidence (without feeling pushy)Handle objections, hesitation, and difficult conversations like a proStay organized and in control-even on your busiest daysTurn no into future opportunitiesCreate an experience that keeps customers coming backIncrease your performance, consistency, and income Real Conversations. Real Scenarios. Real Results.This book doesn't live in theory.You'll get real-world examples, proven word tracks, and practical strategies you can use immediately on the service drive.Whether you're dealing with:A customer shocked by a big repairSomeone who just wants an oil changePrice objectionsIndecisive customersOr high-pressure, fast-paced daysYou'll know exactly what to say-and how to say it. Who This Book Is ForThis book is for:New service advisors who want to learn the right way from the startExperienced advisors who want to level up and increase performanceAnyone tired of feeling average and ready to stand outThe Bottom LineYou are not just writing repair orders.You are guiding people.You are building trust.You are creating an experience.And when you master that-everything changes.Your confidence grows.Your customers trust you more.Your numbers improve.Your career takes off.If you're ready to stop reacting and start leading...If you're ready to take control of your conversations...If you're ready to own your role, your results, and your future...Then it's time to Own the Service Drive.", "item_img_path" : "https://covers2.booksamillion.com/covers/bam/9/79/817/798/9798177987545_b.jpg", "price_data" : { "retail_price" : "25.99", "online_price" : "25.99", "our_price" : "25.99", "club_price" : "25.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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