{ "item_title" : "Service Advisor's Handbook", "item_author" : [" Tim Matteson "], "item_description" : "Mastering the Basics of Automotive Service AdvisingYou enter the service area, surrounded by the sounds of engines and busy technicians. Your job connects the technical world with everyday customers, turning complicated car problems into simple advice. This book will help you with that important task, giving you the skills you need to succeed in a role that requires both technical knowledge and great people skills.With experience, you will learn to manage appointments, handle different customer issues, and keep up with the fast pace of the service department. This guide offers clear steps and proven tips to improve your skills, organize your work, and build trust with customers and coworkers.Learn key communication skills like listening carefully and showing understandingGet good at scheduling appointments and using digital tools smoothlyPractice upselling by matching car needs with the right servicesFind ways to manage stress and stay organized in a busy workplaceDiscover tips for growing your career, using new technology, and becoming a top service advisorGrow your skills and become the key link between vehicle repairs and happy customers-start improving your service advising skills today.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/9/79/828/751/9798287511791_b.jpg", "price_data" : { "retail_price" : "9.99", "online_price" : "9.99", "our_price" : "9.99", "club_price" : "9.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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