{ "item_title" : "Quality First", "item_author" : [" Harvey McDonnell "], "item_description" : "Total Quality Management, TQM- is a comprehensive approach aimed at improving the quality of products and services through ongoing refinements in response to continuous feedback. At its core, TQM seeks to cultivate a culture where all employees pursue quality as a shared responsibility. This philosophy emphasizes the importance of understanding customer needs and expectations, integrating those insights into every aspect of the organization, and fostering a commitment to quality at all levels. For small businesses, implementing TQM can be a powerful strategy to enhance operational efficiency, customer satisfaction, and overall competitiveness.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/9/79/829/160/9798291601983_b.jpg", "price_data" : { "retail_price" : "12.99", "online_price" : "12.99", "our_price" : "12.99", "club_price" : "12.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

Overview

Customers Also Bought

Details