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Service Management in Computing and Telecommunications|Richard Hallows

Service Management in Computing and Telecommunications

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Overview

This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.

This item is Non-Returnable

Details

  • ISBN-13: 9780890066768
  • ISBN-10: 0890066760
  • Publisher: Artech House Publishers
  • Publish Date: December 1995
  • Dimensions: 9.34 x 6.29 x 0.55 inches
  • Shipping Weight: 0.84 pounds
  • Page Count: 140

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