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Service Management in Computing and Telecommunications
Overview
This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.
This item is Non-Returnable
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Details
- ISBN-13: 9780890066768
- ISBN-10: 0890066760
- Publisher: Artech House Publishers
- Publish Date: December 1995
- Dimensions: 9.34 x 6.29 x 0.55 inches
- Shipping Weight: 0.84 pounds
- Page Count: 140
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