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Why Service Matters|Raul Pupo

Why Service Matters : A Collection of Essays That Will Change How You Think About Service

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Overview

Why Service Matters is timely as customer satisfaction ratings continue an inexorable downward slide with no apparent end in sight. Enterprise initiatives hatched in the ivory tower - in the absence of input from the front line or from the customer base - have failed to keep the enterprise from flailing at serving the customer. Further, nostrums such as off-shore outsourcing and automation have proved to be nothing more than public relations maneuvers with no consequential positive impact on service.

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Details

  • ISBN-13: 9781795734783
  • ISBN-10: 1795734787
  • Publisher: Independently Published
  • Publish Date: February 2019
  • Dimensions: 9.02 x 5.98 x 0.72 inches
  • Shipping Weight: 1.03 pounds
  • Page Count: 348

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