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The Service Providers|D. Yagil

The Service Providers

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Overview

The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications.

This item is Non-Returnable

Details

  • ISBN-13: 9781349353781
  • ISBN-10: 1349353787
  • Publisher: Palgrave MacMillan
  • Publish Date: April 2008
  • Dimensions: 9 x 6 x 0.57 inches
  • Shipping Weight: 0.82 pounds
  • Page Count: 236

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