{ "item_title" : "The 5 Star Manager", "item_author" : [" Samir Kheiri "], "item_description" : "You were named a manager. Nobody taught you how to be one. On the day of your promotion, you were handed a team - but not the job. You were promoted because you were excellent at your own post, and that is precisely the trap: doing the work well and getting others to do it well are two different professions. And if you now lead the people who were your colleagues yesterday, you are facing the most delicate situation there is - without an instruction manual. This book is that instruction manual. Born from twenty-five years of coaching managers in palaces and luxury hotels - and in banking, insurance, industry, retail, transport and energy - The 5-Star Manager is not a book of theories. It is a field manual designed to stay open on your desk: named methods, word-for-word scripts, the traps to avoid, and the tip that changes everything. Inside, you will learn to: - Take over a team - especially one that used to be your peers- Hold the two pillars of the profession together: the heart that motivates and the brain that enforces the rules- Read and adapt to each personality with PROFIL'COM- Correct a deviation without breaking the relationship, using the RNAR and DESC methods- Delegate, give feedback, run briefings and one-to-ones, and lead through a crisis- Manage the new generations, cross-cultural teams and neurodiversity- Lead other managers - and build a management culture that lasts You will follow Amir, a young front desk manager who takes charge of the team he belonged to the day before. Through him, you live each situation from the inside - and each time, you come away with a tool you can use tomorrow morning. With 33 chapters, 24 ready-to-use management SOPs (standard operating procedures) and a toolbox of scripts, this book speaks to every level: frontline managers, department heads and general managers, HR directors and talent leaders. Warm on the relationship, firm on the framework. The 5-star standard does not belong to luxury. It belongs to anyone who decides to adopt it. You do not need to work in a palace to aim for five stars. You just need to adopt its standard.", "item_img_path" : "https://covers3.booksamillion.com/covers/bam/9/79/816/256/9798162567738_b.jpg", "price_data" : { "retail_price" : "24.99", "online_price" : "24.99", "our_price" : "24.99", "club_price" : "24.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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