{ "item_title" : "Sustainable Support", "item_author" : [" Ben Meredith "], "item_description" : "Attention Tech Management & Directors: Revolutionize Your Customer ServiceTechnical Support is a mentally brutal job, and you're paying too much for subpar results.With a staggering churn rate of up to 45%, it's no secret that technical support is often just a stepping stone for employees looking to leap into better-paying tech roles. But here's the revelation: It doesn't have to be this way.Ben Meredith, the Director of Customer Service and Support for several software brands unveils how technical support can transcend from a mere cost center to a pivotal asset for your company. Ben has over a decade of frontline, supervisor, and director experience just waiting for you to borrow.Introducing Sustainable Support - A Game-Changing Framework: For Technicians: Transform this role into a rewarding career path that retains talent.For Your Business: Turn support into a revenue-generator with strategies that not only solve issues but also enhance customer loyalty and satisfaction.For Your Customers: Ensure they leave every interaction with glowing reviews, fostering brand ambassadors who return and refer.Sustainable Support isn't just another customer service manual; it's a blueprint for cultural transformation. This book combines philosophical insights with actionable strategies: Philosophical Foundations: Understand why and how your customer service has been mismanaged and how to align it with your company's core values.Practical Playbook: Ben provides his proven tactics, from training techniques to performance metrics that drive results.Why Invest in This Book?Reduce Turnover: Lower costs associated with high employee churn.Increase Revenue: Discover how excellent support directly contributes to the bottom line.Elevate Company Culture: Make customer service a point of pride, not a punchline.Your company deserves customer service that doesn't just meet expectations but exceeds them.Sustainable Support offers the tools to not only fix your customer service but to make it a competitive advantage.", "item_img_path" : "https://covers3.booksamillion.com/covers/bam/9/79/899/229/9798992299502_b.jpg", "price_data" : { "retail_price" : "19.99", "online_price" : "19.99", "our_price" : "19.99", "club_price" : "19.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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