{ "item_title" : "Targeted Customer Service Training", "item_author" : [" J. Brooks Stephens "], "item_description" : "Targeted Customer Service Training provides great foundation for managers, supervisors, and trainers as well as for those in the front line of sales and servicing customers. In today's ultra-competitive business landscape, your sales and your service team represent the first line of interaction between you, your company, and your client. Having the skills necessary to interact with customers and provide amazing customer experiences will provide countless opportunities, leads, sales and satisfying business relationships on a personal and a corporate level. The book Targeted Customer Service and the training web site www.TrainingByBrooks.com provide excellent resources and tools in creating a truly exceptional customer experience that builds loyalty and creates genuine business relations. This book is incredibly helpful for everyone working in customer service at whatever level. The book is easy to follow with its logical structure and key points presented in a concise manner. I look forward to reading the rest of the series. - Bapu Goddanti", "item_img_path" : "https://covers3.booksamillion.com/covers/bam/9/79/862/150/9798621503130_b.jpg", "price_data" : { "retail_price" : "14.95", "online_price" : "14.95", "our_price" : "14.95", "club_price" : "14.95", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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