{ "item_title" : "Think Success", "item_author" : [" Yaron Ilani "], "item_description" : "Most customer-facing professionals learn on the job.The best ones learn from someone who's already made the mistakes. Think Success distills hard-earned experience in customer success into 48 sharp, practical lessons. No theory. No frameworks. Just the things that actually work-in real accounts, under real pressure, with real customers who have options. Inside, you'll learn how to:- Handle high-pressure customer situations with confidence- Build trust and credibility quickly- Navigate complex customer relationships- Avoid common (and costly) mistakes- Develop the habits that separate good from exceptional Whether you're a customer success manager, sales engineer, account manager-or just starting out in a customer-facing role-this is the book you'll keep within reach, not on a shelf. Read a lesson before a call. Come back to it after one that didn't go as planned. The difference between good and unstoppable is often a handful of habits.This book shows you which ones.", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/9/79/825/343/9798253431504_b.jpg", "price_data" : { "retail_price" : "9.99", "online_price" : "9.99", "our_price" : "9.99", "club_price" : "9.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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