{ "item_title" : "Think/Wow", "item_author" : [" Daren Martin "], "item_description" : "Daren delivers a fun, powerful and quick lesson in the power of thinking like an owner.-Seth Godin - Author of This is MarketingIn today's hyper-competitive marketplace, average service is invisible--and bad service goes viral. The onlypath to lasting customer loyalty and explosive growth is delivering moments of WOW at every touchpoint.In think WOW: Exceptional Customer Experience, bestselling author and culture architect Daren Martin,PhD shows leaders, managers, and frontline employees how to transform ordinary transactions intounforgettable experiences. With punchy insights, powerful stories, and a visually dynamic format,think WOW gives you the tools to:- Win repeat business by turning first-time buyers into lifelong fans - Create consistency that customers trust--and competitors can't match - Empower employees to deliver WOW moments daily - Spark loyalty and referrals through small actions with massive impact - Build a culture where customer obsession drives performance and profits Drawing inspiration from world-class brands like Disney, Ritz-Carlton, and Singapore Airlines--alongsidepowerful lessons from startups and small businesses--this book provides a practical blueprint for creatingexceptional customer experiences in any industry.Whether you're a CEO looking to outpace disruption, a business owner seeking growth, or a frontline workerready to make a bigger impact, think WOW is your guide to delivering service so remarkable that customerscan't stop talking about it.If you're ready to transform your customer experience from ordinary to extraordinary--this is the book thatshows you how", "item_img_path" : "https://covers3.booksamillion.com/covers/bam/1/96/812/711/1968127119_b.jpg", "price_data" : { "retail_price" : "14.99", "online_price" : "14.99", "our_price" : "14.99", "club_price" : "14.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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