{ "item_title" : "Wowed! Using the Principles of Wow to Create Incredible Customer Service", "item_author" : [" Gary Johnson "], "item_description" : "Every business loses customers to indifference-not competition. In Wowed , Dr. Gary Johnson draws on decades of sales and service leadership to show why extraordinary customer experiences start long before the first handshake-with the attitude a leader brings to their team every single day. Through real stories and hard-won lessons, Johnson walks you through the moments that actually determine whether a customer comes back: the first encounter, the mistake that becomes a chance to earn loyalty, and the one question that predicts whether someone will ever refer you to a friend. Then he turns inward, showing leaders how to build a culture where employees act like owners-because a team that isn't wowed internally will never wow anyone externally. Wowedis a practical, no-nonsense guide for any leader who wants their team-and their customers-to feel it.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/9/79/819/077/9798190772647_b.jpg", "price_data" : { "retail_price" : "12.99", "online_price" : "12.99", "our_price" : "12.99", "club_price" : "12.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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