{ "item_title" : "Turn This Conversation Around", "item_author" : [" Beth Wonson", "Andrea Buchtel "], "item_description" : "Our ability to dialogue is essential to how we work, solve problems, and connect. Yet we are increasingly facing communication that feels more like a debate.With emotionally charged conversations, we dig into our position trying to be heard and understood. When we're weary of conflict, we start avoiding conversations altogether. Either way, healthy communication breaks down. Everyone is left unsatisfied, often with damaged relationships.There is another option: you can have positive, productive conversations - even when you may not agree.Navigating Challenging Dialogue(R) is a unique 4-stage process for framing communication to create connections and get results. Beth Wonson teaches you how to turn your conversations around using real-world examples of fractured trust and unhealthy conflict.A Must Read For Everyone ", "item_img_path" : "https://covers3.booksamillion.com/covers/bam/1/73/645/893/1736458930_b.jpg", "price_data" : { "retail_price" : "19.99", "online_price" : "19.99", "our_price" : "19.99", "club_price" : "19.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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