{ "item_title" : "Value Stream Management for the Lean Office", "item_author" : [" Don Tapping", "Tom Shuker "], "item_description" : "Bring Lean Improvements to the Administrative Areas of Your OrganizationExtending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets", "item_img_path" : "https://covers3.booksamillion.com/covers/bam/1/56/327/246/1563272466_b.jpg", "price_data" : { "retail_price" : "57.99", "online_price" : "57.99", "our_price" : "57.99", "club_price" : "57.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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