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"item_title" : "What's the Secret?",
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What's the Secret? : To Providing a World-Class Customer Experience
Overview
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
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Details
- ISBN-13: 9780470196120
- ISBN-10: 0470196122
- Publisher: Wiley
- Publish Date: April 2008
- Dimensions: 9.01 x 6.36 x 1.15 inches
- Shipping Weight: 1.17 pounds
- Page Count: 336
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