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Customer Experience|C. Shaw

Customer Experience : Future Trends and Insights

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Overview

Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact on Customer Experience that businesses need to understand to gain preference, loyalty and market share.

This item is Non-Returnable

Details

  • ISBN-13: 9780230247819
  • ISBN-10: 0230247814
  • Publisher: Palgrave MacMillan
  • Publish Date: September 2010
  • Dimensions: 9.43 x 6.44 x 0.7 inches
  • Shipping Weight: 1.05 pounds
  • Page Count: 199

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